How to Request Medication/Prescription Renewals

portal patient pharmacy

Introduction

The following guide will provide you with instructions on how to request medication/prescription renewals in the Patient Portal.

Patients can only request prescription renewals, not pharmacy refills, through My Union Health Portal. The renewal requests are sent to the provider, not to the pharmacy. To refill a medication that does not need to be renewed by a provider, patients should contact the pharmacy directly. They can refer to the pharmacy label on their prescription container to determine if refills are available, or if they need to request a renewal.

Prerequisites (if applicable)

This article applies to patients using the patient portal.

Instructions

1. Sign in to www.myunionhealthportal.org and select “Health Record” in the main navigation at the top
2. If your portal account is linked to more than one patient, choose the relevant patient at the top where it says, “Viewing health record for”
3. Select the “Renew” button in the Current Medications section
4. Select a Union Health provider from the dropdown list Type at least two characters of the provider’s first or last name to navigate through the list
5. Check the box next to the prescription(s) you need renewed
6. Select a preferred contact method: “By secure message” to communicate via portal, or “By phone (please provide number)” if you prefer to be called
7. Select “Send to my pharmacy” in the dropdown list and select desired pharmacy or click on “Add Pharmacy” and enter details
8. If you would like to leave additional comments for your provider, add them in the box
9. Select “Send”