How to Use and Navigate support.union.health

The webpage, support.union.health (sometimes called The Client Portal, Support, or TDX) is the new Knowledge Base and Service Catalog for Union Health. It will house requests and documents for many departments  including IT, Facilities. BioMed, Labs, Environmental Services, etc. 

Communication to and from the system will come from the email address helpdesktickets@union.health. This is NOT a monitored inbox, and any general messages or requests will not be read. If you require technology assistance over email, please reach out to helpdesk@union.health. 

Using the Portal

The portal (also called the Client Portal or TDClient) can be accessed anywhere at support.union.health. Once at the site, you will want to ensure that you are signed in, this will allow you to see your tickets as well as view internal articles and service requests. Below is a short guide to navigating the portal:

1. User menu: Click this to sign in using your Union Health email address and current password. Once signed in, the system will show your name. 
2. Search Bar: Use this to search for articles/service requests that fit your needs. You can use the world icon to filter specific items:
   1. All: This will search everything available 
   2. Knowledge Base: This will only search knowledge base articles
   3. Service Catalog: This will only search service requests
   4. Questions: This will only search Questions. Please Note: This functionality is currently not active, and will not yield any search results. 
3. Quick Menu: Use this menu to quickly switch to the listings for Services, Knowledge Base Articles, and the Client Portal
4. Self Services Menu: Use this menu to quickly see all your tickets in one page
5. Services Menu: Use this menu to quickly navigate to a specific department's service requests

Filling out a service request from the Service Catalog

1. Navigation Bar: This will show where the service request is housed in the catalog
2. Service Request Information: This section will show the name, tags, and information about the service request. This section can also house links to other required or similar information to the service request. 
3. Submission Options: This menu contains a few options:
   1. Request Something New: This will take you into the request form. 
   2. Something is Broken: This will take you into the incident form . 
   3. Share: This will bring up a separate menu to share a link to the request form
   4. Add to Favorites: This will add the service request to your favorites to be found easier in the future
4. Service Offerings: This section will show offerings available to the currently viewed service. 

Once you have filled out a service request, you will receive an automated email from helpdesktickets@union.health with your ticket information, including the Ticket Number. You can reply to this message to add information to the request, and you can also view and edit the request from support.union.healthby clicking "My Tickets". 

Conclusion

After reading this How To article you should have a better understanding on how to use and navigate the support.union.health Client Portal. 

Additional Help

For additional help, contact the Help Desk at 812-238-4911.