Body
Introduction
The following guide will provide you with instructions on how to use Secure Messaging from within the Patient Portal.
Patients can send secure messages to providers through My Union Health Portal. This is a great option for patients to ask questions following a recent appointment or to provide additional information for their care team.
Prerequisites (if applicable)
This article applies to patients who want to securely message their health care team.
Instructions
|
1. Sign in to www.myunionhealthportal.org and select the “Send a Message” button within the Messages box on the homepage
|
|
|
2. If your portal account is linked to more than one patient, choose the relevant patient from the dropdown under “This message is sent on behalf of”
|
|
|
3. Type at least two characters of the provider’s first or last name to navigate through the dropdown list under “To”
|
|
|
4. Type a few words to describe the topic or theme of the message under “Subject”
|
|
|
5. Type the full message in the box under “Message”
|
|
|
6. To add an attachment, select the “Choose File” button and upload the file
Max file size is 25 MB
|
|
|
7. Click “Send” once finished composing the message
|
|
|
8. A green banner will confirm the message was sent
|
|
Messages are sent immediately to the provider’s office and to a message inbox that is monitored and prioritized by staff. In My Union Health Portal, patients can see if sent messages are “Reviewed” or “Unopened” by staff.
Patients should NEVER send portal messages on behalf of a patient who is not linked to their portal account. If they do, the message will be linked to the health record of the sender instead of the health record of the patient.
In the previous screenshots, you see the patient’s perspective of sending a message from their portal account. Specifically, you see the perspective of AMY CTTEST. Look at the screenshot below to see how that message landed in Message Center. General messages sent via patient portal are labeled “Consumer Messages” in Message Center.
Note how it shows that it came from AMY CTTEST on behalf of BENSON Zyxtest and BENSON’s chart is linked. This is how it should look. The message (from AMY’s portal account) can now be processed by staff, and the actions and correspondence will be recorded in the correct chart – BENSON.
If AMY CTTEST did not have BENSON linked to her portal account, she could not have sent a portal message pertaining to him. She would have to request proxy access to BENSON’s records and complete the proper consent forms at their next registration.
Conclusion
After viewing this article you should have an understanding on how to use Secure Messaging within the Patient Portal.
Additional Help
For additional help, contact the Help Desk at 812-238-4911.